Originally Posted by fingolfin
... and perhaps if we are several, we'll have more chances to get positive answer ?
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Yo I second that. However I'm also a bit of lost on that part. Maybe just try to write them an request via a Ingame-Support Ticket and try to give them a summary of the situation? And a link to your thread. I guess that would be a start. Hm ...
/help -> first icon (Ask for Help) -> Category: Gameplay -> I need help with something else ...