Quantcast Minion won't update or install - ESOUI
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02/15/17, 11:50 AM   #1
Netsrac
Join Date: Feb 2017
Posts: 8
Minion won't update or install

Hello all,

My problem currently is the fact, that Minion won't update my Addons or install new ones.

I used to have Auto update turned on, but have since turned that off. I have had this problem since One Tamriel came out and I can't figure out how to fix it. It haven't really been a problem till now, since my chat log in constantly spammed with. "Update your Addons"

I have checked for Minion running multipul times and restarted after turning "Auto update" off, but it still dosen't download or update anything.

I am using 64 Bit minion (Or should be anyhow)
The problem:
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02/15/17, 02:57 PM   #2
Baertram
 
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Did you try to reset the addon detection, redetect the game and addon folders?
You can achieve this by using the settings located at the top right corner of minion (gear-wheel icon).
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02/15/17, 03:18 PM   #3
Netsrac
Join Date: Feb 2017
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I had not tired it before this, but I just tried it now.
I clicked the two top once, for redetecting addons and games. But nothing really seemed to happen. and it still can't update.
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02/15/17, 04:28 PM   #4
Dolby
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Minion is getting (Access is denied) when trying to write the new updated addons to C:\Users\Carsten\Documents\Elder Scrolls Online\live\AddOns\ .

Close Minion. Then on the icon right click and choose "Run as administrator", does it work now? Some reason your windows permissions on the AddOns folder isn't allowing Minion to write to it using default privileges.

Added a ticket to our backlog to have Minion detect this issue and prompt users about the problem and possibly prompt to elevate privileges.

Last edited by Dolby : 02/15/17 at 04:38 PM.
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02/15/17, 04:33 PM   #5
Netsrac
Join Date: Feb 2017
Posts: 8
I was hoping it might work. But sadly after turning minion off and starting it as Admin it still just stood there and did not update.
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02/15/17, 04:42 PM   #6
Dolby
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Can you post your minion.log again, interested to see what it says now that it has admin privileges?
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02/16/17, 05:17 AM   #7
Netsrac
Join Date: Feb 2017
Posts: 8
Right I am not sure if this was okay. But my Log file was 2.2mb large so the site would not let me upload it.
I put it on filedropper instead.

http://www.filedropper.com/minion
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02/16/17, 02:46 PM   #8
Dolby
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Thanks,

If you open the folder C:\Users\Carsten\Documents\Elder Scrolls Online\live\AddOns\
You should see a bunch of folders which is good but do you see a bunch of .zip files too? If you see a bunch of zip files delete them. Restart Minion and try updating again. Let me know if you see zip files in the AddOns folder either way.

The errors in the log now are saying Minion can't overwrite the zipfiles it previously downloaded due to permission issues.

The .log file should compress well, so you could also zip it before you attach it here.

Last edited by Dolby : 02/16/17 at 02:54 PM.
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02/16/17, 05:36 PM   #9
Netsrac
Join Date: Feb 2017
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I could not find anything in the Live folders. I did however find a Zip file in the LiveEU that was created when one Tamriel just came out.
But I removed that, restarted and ran as admin and that did nothing really.
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02/16/17, 06:33 PM   #10
Baertram
 
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liveEU folder is not valid anymore as with OneTamriel live + liveu got changed to just "live".
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02/16/17, 08:10 PM   #11
Netsrac
Join Date: Feb 2017
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Yeah that I know and the folder I have all my addons saved to is live. Which is why I was fairly sure that the zip in the LiveEU wouldnt do anything. But I did not find any in the Live folder
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02/16/17, 08:25 PM   #12
Dolby
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Are you able to copy files to that AddOn folder? Wondering if you even have permission to write that folder or maybe some how the ESO AddOn folder is locked or corrupted. Download an AddOn manually and move it there or really any file you have handy. Does it stay there or do you get a permissions error?
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02/17/17, 06:49 AM   #13
Netsrac
Join Date: Feb 2017
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I moved some files from LiveEU to Live and had no problems if that, I made a new document and moved that in there with no problems.
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02/17/17, 09:40 AM   #14
Dolby
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This is very strange as the minion.log is saying its experiencing (Access is denied) when it tries to write the AddOn zip files to your AddOn folder.

Do you have a security program other than the windows default one that could possibly be blocking Minion from writing to that folder?
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02/17/17, 11:46 AM   #15
Baertram
 
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Maybe Minion is not executed with administartor rights correctly?
Be sure to right click the minion link and say "Run as administrator".
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02/17/17, 01:01 PM   #16
Netsrac
Join Date: Feb 2017
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Originally Posted by Dolby View Post
This is very strange as the minion.log is saying its experiencing (Access is denied) when it tries to write the AddOn zip files to your AddOn folder.

Do you have a security program other than the windows default one that could possibly be blocking Minion from writing to that folder?
Bit Defender might, but Im not sure why it would

Originally Posted by Baertram View Post
Maybe Minion is not executed with administartor rights correctly?
Be sure to right click the minion link and say "Run as administrator".
And yes I am sure I right clicked and pressed run as admin, still did not work.
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