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Thanks for getting back to me, I killed the .xml again and I'm letting it take it's time Loading. Still on "Fetching Global Configuration" - is this when it's searching for games? If so, it does have a couple of TB to get through. I'll leave it for 30mins and post back here.
While that's going on, you mentioned some possible network issues - If you've got an endpoint I can ping and run tracert, hopefully I can rule that out?
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