Quantcast Error: unable to connect to the internet - ESOUI
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06/28/14, 01:39 AM   #1
Ashen
Join Date: Apr 2014
Posts: 2
Error: unable to connect to the internet

I got this problem, I read the other threads in this forum related to my problem,
but they didn't help me to solve the problem.

I attach my logs

My OS is Win7 64, I'm using Comodo as Firewall (I also turned off it, but nothing changed).
Are you using any internet accelerator applications? No
Are you using any browser plugins to view region locked video? No
What is your default internet browser? Firefox
Are you using a proxy? No
Are you using a "Killer nic" (if you dont know what that is it s a brand network card and comes with some software)? No
Hope you can help me.

Thanks in advance!
Attached Files
File Type: xml minion.xml (406 Bytes, 153 views)
File Type: log minion0.log (5.9 KB, 218 views)

Last edited by Ashen : 06/28/14 at 01:42 AM.
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06/29/14, 10:59 AM   #2
Dolby
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Premium Member
WoWInterface Admin
Join Date: Feb 2004
Posts: 1,193
Hi Ashen,

It looks like something is trying to proxy Minion's secure API connection to api.mmoui.com on port 443.

The last 2 warnings in the log show that connection trying to be converted to 192.168.207.25 port 3128 which looks like a proxy? It seems to only happen on the SSL connection. The connection to our CDN over port 80 looks fine as it shows you've downloaded the Minion font in the log.

Code:
<record>
  <date>2014-06-28T09:30:40</date>
  <millis>1403940640693</millis>
  <sequence>15</sequence>
  <logger>com.zam.minion.util.FeedClient</logger>
  <level>WARNING</level>
  <class>com.zam.minion.util.FeedClient$HeadThread</class>
  <method>run</method>
  <thread>24</thread>
  <message>IOException: Connect to 192.168.207.25:3128 [/192.168.207.25] failed: Connection timed out: connect</message>
</record>
<record>
  <date>2014-06-28T09:30:40</date>
  <millis>1403940640700</millis>
  <sequence>16</sequence>
  <logger>com.zam.minion.util.FeedClient</logger>
  <level>WARNING</level>
  <class>com.zam.minion.util.FeedClient$HeadThread</class>
  <method>run</method>
  <thread>25</thread>
  <message>IOException: Connect to 192.168.207.25:3128 [/192.168.207.25] failed: Connection timed out: connect</message>
</record>
What are your network settings under Firefox?
Open Firefox, go to Options >> Advanced >> Network >> Connection (Settings) ?

I've submitted this log to our java programmer to see if there is anything we can do on our end.
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06/30/14, 05:33 AM   #3
Ashen
Join Date: Apr 2014
Posts: 2
You got it! The problem was in the proxy setting.

It is strange, because I flagged the option to automatically get the proxy settings for the network, but firefox was getting my manually configured proxy (used @ university).

Anyway my problem is solved,
Thank you!
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