Addons, erros and game client

[QuadroTony]

I have some conversation with Cutomer Support about one rare error:


so i made step-by-step advises - repairing client, turn off addons and trying to test again - error still remains sometimes

steps to reproduce: - "Enter" to load hero into the game(start game) - loadscreen(almost done) - kicked with error <<1>> to the login screen error occurs NOT evrey time, but pretty rare like 1 per 50 login attempts. or even less Specific info: error occurs in the end of load screen, like when hero almost prepared to appear in the game world, but smthing wrong and i got this

so he asked me doing this again but delete addons first. My main question is: Is it true addons can influence game client even if they OFF/uninstalled? or its just support's next step from their FAQ

Before doing a repair, make sure you disabled or remove our add-ons. Occasionally, add-ons can cause undesired behavior in the game client, sometimes even after they are uninstalled. In order to ensure that no data left behind is interfering with the game, try temporarily removing the entire Elder Scrolls Online folder from the User directory.

[Garkin]

Originally Posted by QuadroTony I have some conversation with Cutomer Support about one rare error: so i made step-by-step advises - repairing client, turn off addons and trying to test again - error still remains sometimes so he asked me doing this again but delete addons first. My main question is: Is it true addons can influence game client even if they OFF/uninstalled? or its just support's next step from their FAQ

At this stage no add-on is loaded, so this error is not caused by an add-on.

[QuadroTony]

Garkin, but this erro occurs not on this stage, but when Hero almost in the game world

- "Enter" to load hero into the game(start game) - loadscreen(almost done) - kicked with error <<1>> to the login screen

[Halja]

It also happens just at the character select screen. It seems to be associated with a connectivity loss to the servers. I don't think it is add-on related either. Once I had is happen while I was ALT-TAB between screens and the just internet browsing this site on a second monitor.

[votan]

I had this error right now. In my case, it was my fault
Code execution in the event handler EVENT_ADDON_LOADED takes too long and/or blows the memory.

[QuadroTony]

thanks for info, i will test more

[QuadroTony]

what is this? i cant push Prev button

on game tart

[Fyrakin]

This is unhandled time out error, usually occurs when character load takes longer than is supposed to. Instead of <<1>> there should be some user friendly message.

[Fyrakin]

Originally Posted by QuadroTony what is this? i cant push Prev button on game tart

xml refers to a function that is not yet available (loaded), probably event handler points to a function in lua that is not yet ready to be used.