Minion very very slow

OlliSaa · 05/03/14, 03:18 PM

Hello,

a friend of mine has severe problems with Minion under Windows Vista.
Unfortunately he does not speak English, so he asked me to write this posting for him.

He installed Minion in Windows Vista Home Premium (German).
When he starts Minion, the splash screen with the Minion logo is shown several minutes.
Then Minion detects installed Add-ons, this also takes 15 minutes now and the animated progress bar is still shown.

On my system (Windows 7) Minion works normally so I know how fast minion is.
Detecting my installed Add-ons takes just a view seconds.

What could be the problem here?
In the firewall settings of Windows Vista Minion has the permission (at startup of Minion after 10 minutes there is an "new version of Minion" message).

Thank you!

Greetings

OLLI

***Dolby*** · 05/03/14, 03:22 PM

Can you have him post his minion.xml and minion0.log, that may help us determine the problem? They are located in the windows user profile directory.

C:\Users\<windows username>\.minion\

OlliSaa · 05/03/14, 03:40 PM

Hello,

I attached the two files from his computer (thanks TeamViewer done very quickly).

Greetings

OLLI

***Dolby*** · 05/03/14, 04:01 PM

Looks like in his minion.xml he has a game addon folder pointed to C:\Dokumente und Einstellungen which would trip up Minion. It would make Minion search through every sub folder in that location looking for AddOns.

Follow these steps and it should get him back up and running and hopefully faster.

1. Delete the minion.xml

2. Restart Minion and it will eventually prompt you asking to add a game

3. Select the game Elder Scrolls Online and a file browser window will open

4. Make sure C: is selected in red on the left

5. Find the folder named "Users" and click the triangle next to it to expand it.

6. Now find the folder with your windows user name and expand that

7. Find the folder named "Documents" OR "Dokumente" (NOT My Documents, just Documents) and expand that.

8. Find the folder named "Elder Scrolls Online" and expand it.

9. Find the folder named "liveeu" ("live" if on NA server) and expand it

10. Find the "AddOn" Folder and click on it. The path will show up at the bottom as C:\Users\<your windows username>\Documents\Elder Scrolls Online\liveeu\AddOns

11. Press the select button

12. Close Minion and open it back up again.

13. Use Minion to install AddOns and everything should be happy.

I also notice his windows username uses some unicode characters so I'm interested to see what happens there. Please let me know if this works. After you preform this and still have trouble please post the minion.xml and minion0.log so I can see what happened.

Thanks!

OlliSaa · 05/03/14, 04:14 PM

Hello,

I deleted the minion.xml and restarted Minion.
Same procedure as before.
Minion freezes....

OLLI

***Dolby*** · 05/03/14, 04:16 PM

Ugh sorry to hear.

Can you post the new minion.xml and minion0.log?

I am wondering if Minion is tripping up on that unicode character in his/her username now. If so we have a fix for that coming, we don't have an eta as we wanted to release it 2 weeks ago now but keep finding this rabbit hole is never ending. I'm hopeing very soon(tm).

Thanks