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The game seems to have not enough permission to write the necessary folders & files to the user directory. Try to start the ESO Launcher as administrator, login to your character and look again if the game has written the folder. When not! Close your game and Navigate to:
"..\TESO\The Elder Scrolls Online\game\client"
and set the ESO64.exe to be started as administrator, start the game, login into your character & look if the folder was now be written.
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